Question 1

What is Ynoms?

Accepted Answer

Ynoms (Your Next Online Mega Store) is a multi-vendor e-commerce platform where you can find everything for your daily needs in one place—from hot restaurant meals, fresh vegetables, fruits,

Question 2

Can I order food and apparel in the same order?

Accepted Answer

Yes, you can! However, since food and apparel come from different vendors and have different delivery timelines (food needs immediate delivery, while apparel takes a little longer), they will

Question 3

How long does delivery take?

Accepted Answer

Delivery times depend on the type of product you order:
Food & Groceries: Delivered within 10 minutes to 60 minutes, depending on the distance from the restaurant or local store.
Apparel &

Question 4

How are delivery charges calculated?

Accepted Answer

Delivery charges are calculated based on the delivery distance, total order value, and product weight. You will be able to see the exact delivery charge on the checkout page before confirming

Question 5

What should I do if I receive damaged food or incorrect perishable items?

Accepted Answer

We do not accept standard returns for perishables like hot food, fresh fruits, milk, or sweets. However, if you receive an incorrect order or face a major quality issue, please contact our cu

Question 6

What is the return policy for apparel and non-perishable items?

Accepted Answer

We offer an easy 7-day return policy for apparel and non-perishable goods. To be eligible for a return, the item must be completely unused, unwashed, and have all original tags and packaging

Question 7

How long does it take to get a refund?

Accepted Answer

Once your return request is approved, the refund amount will be credited to your original payment method (UPI, Card, etc.) or your Ynoms Wallet within 1 to 2 business days.

Question 8

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order free of charge before the restaurant or vendor accepts it. If a cancellation is requested after the food preparation has started or the product has been dispatc

Frequently Asked Questions