Return & Refund Policy

We aim to provide fresh and high-quality products delivered directly to your doorstep. If you receive an incorrect, damaged, or spoiled item, you can easily raise a return or refund request.

Eligibility for Return/Refund:

Restaurant Food, Sweets, Milk & Perishables: Must be reported within 1 hour of delivery with clear photographic evidence. Returns are only accepted if the item is incorrectly delivered, spoiled, or significantly damaged.

Apparel & Non-Perishables: Can be returned within 7 days of delivery. Items must remain unused, unwashed, and all original tags and packaging must be intact.

Process:

Contact our support team through the Ynoms app/website with your order details and photos of the item.

Once approved, the refund will be processed and credited to your original payment method or Ynoms Wallet within 1 to 3 business days.

Non-Returnable Items:

To ensure hygiene and safety, the following items cannot be returned:

Fresh produce once accepted by the customer.

Any items that have been consumed or used after delivery.

Personal care & hygiene products.